1. Who is responsible for your data
KnowledgePanel.io is the controller for personal information processed through this website and its services. Privacy questions and rights requests can be sent to hello@knowledgepanel.io.
2. Data we collect and where it comes from
We may collect your name, email address, profession, country, assessment inputs, service request details, and technical usage data needed to run and improve the platform. We collect information directly from you and may review publicly available sources you ask us to assess, such as websites, publications, social profiles, and search results.
3. How we use data
- Provide readiness assessments and requested reports.
- Respond to consultation and done-for-you service requests.
- Operate and secure the platform.
- Analyze aggregated usage when optional analytics consent is granted.
4. Our lawful bases
We rely on contract where processing is needed to deliver a service you request; consent for optional analytics or marketing; legitimate interests to operate, improve, and secure the platform; and legal obligation where records must be kept. You may withdraw consent at any time without affecting earlier lawful processing.
6. Payment information
Payments are handled by the provider identified at checkout. We receive transaction identifiers, status, amount, currency, and limited billing details needed to reconcile an order, but we do not store full payment-card numbers or wallet private keys. The payment provider processes payment information under its own privacy notice.
7. Retention
We retain personal data only as long as needed for service delivery, operational records, compliance, and dispute resolution. Retention periods vary according to the type of record, our legal duties, and whether an account or order remains active. You can ask about the period that applies to your data.
8. Your rights
Depending on your location, you may have rights to access, correct, erase, restrict or object to processing, and receive a portable copy of your data. You can request this by emailing hello@knowledgepanel.io.
9. International transfers
Where data is processed outside your jurisdiction, we use appropriate contractual and technical safeguards.
10. Automated decisions
Readiness scores and recommendations are decision-support information. We do not use them to make solely automated decisions that produce legal or similarly significant effects about you. If required assessment information is not provided, we may be unable to produce an assessment or deliver the requested service.
11. Security
We use access controls, secure provider integrations, transport encryption, monitoring, and data-minimisation measures designed to protect personal data. No online service can eliminate every security risk. Please use a unique password and tell us promptly if you believe an account or report has been accessed improperly.
12. Questions and complaints
For privacy requests or complaints, contact hello@knowledgepanel.io. You also have the right to complain to the UK Information Commissioner's Office.